United Airlines’ Response to Forcibly Removed Passenger Represents the Worst of Corporate Communications

And the Oscar for “best forced apology by a CEO” goes to… United Airlines and Oscar Munoz! I continue to be shocked by the poor response of United Airlines to the plight of Dr. David Dao, who was forcibly removed and injured by a Chicago “aviation security” officer because he refused to leave the plane. […]

Marketing Strategy Should Come From Outside the Department

In-House Marketing Teams Are Strained Marketing managers are under constant pressure to provide more and better results. With tough competition and the rise of data, execution of a cohesive marketing strategy is vital. But when there’s no time to plan, how do you know what to follow through on? No matter their level in the […]

Marketers, To Be Innovative, Know Yourself First

Mere competence is not enough. There are plenty of “average” marketers out there in the world. So what do you bring to work that makes you more effective than them? If you can’t answer this question, you’ve got a problem. And today, marketers, your clients need you to come up with innovative new approaches and […]

I Don’t Give a Fuck About Your Org Chart

And neither should you. Org charts create artificial barriers and silos between teams. And much of the time, they get in the way. It’s irrelevant if you’re a manager or employee, or what part of the department you’re in, or whether you “should be talking to” that person who could really use your insights and […]

Worst Boss, First Boss

The Quickest Way to Destroy Your Business Good bosses can lead your team to achieve so much. But bad bosses… wow. How bad? Here’s a cautionary tale from my own career. My first job out of college sixteen years ago (technically I started working in 1991, but still) was with a startup in Tucson, Arizona. This […]